How to Let Customers Buy Online and Pick Up Curbside
Updated August 12, 2020
Set Up Curbside Pickup Service
Allowing your customers nearby to buy a product(s) online and having the option to pick up curbside can be a great benefit to your brick-and-mortar business during COVID-19. This feature becomes more of a “drive-through” option so that shoppers do not have to even leave their cars. While it is certainly reducing contact between people, it can also lower your shipping costs.
How it works, is very similar to enabling in-store pickup. You will want to have your Shopify store completely set up iso that your customers will then be able to order through your online Shopify store. After this, you will receive an email that provides the order details so that you can prepare it and let the customer know that it is ready. Lastly, the customer will be able to drive up, pop their trunk, and let you put it in without any contact.
Your store is ready to be launched! When a customer places an order, you will receive an email and it will show up in the Orders section of your Shopify store. Once the order is ready for pickup, you can receive the payment, and mark as fulfilled in the Summary section. This will get the payment from the customer and notify them that their order is ready to be picked up.
In order for you to be the curbside option to be available, you need to edit your shopping cart page.
Here are the steps:
Go to the top of the page and in your drop-down menu, select Cart.
Select Cart again in the left panel.
Click on Enable automatic cart updates AND enable cart notes.
Cart notes are where customers will add their license plate number.
Go back to the left panel and press Theme settings.
Go back to your home page and choose the Sales Channel.
Where you see your Current theme, click on Actions (near the right side).
Select Edit Languages.
In the Note section and type out “Please indicate your license plate number and car make or model.”
Save.
Now that the curbside pickup option is available, you can customize the emails that your customers will be getting once they’ve submitted their order.
You can easily go to your Settings and select Notification emails.
Choose Order Confirmation.
The order confirmation template is the default email used when customers place an order.
Edit the Email body (HTML).
Delete ONLY the following text below:
{% capture email_title %}Thank you for your purchase! {% endcapture %} {% capture email_body %} {% if requires_shipping %} Hi {{ customer.first_name }}, we're getting your order ready to be shipped. We will notify you when it has been sent. {% endif %} {% endcapture %}
In the second line of the email body, enter the following code below:
{% capture email_body %} Hi {{ customer.first_name }}, thanks so much for your order! We're getting your order ready for pickup. We will notify you by email when it is ready for pickup! {% endcapture %}
Save
Lastly, return to the email template named Shipping Confirmation.
Edit the Shipping Confirmation email text by deleting all the text in the box and replace it with the code below.
Code for Shipping Confirmation email: Paste in the first line of the email.
{% capture email_body %} Hi {{ customer.first_name }}, thanks so much for your order! It’s now ready for pickup. Please head to our storefront and pop your trunk. We’ll check your license plate and put your order in the trunk! {% endcapture %}